Legal

Privacy Policy

This policy explains what personal data we collect, why we collect it, and what rights you have over it.

Who We Are

Cluck Brothers Chicken Co. operates as a mobile street food business based in Nottingham, UK. Our website is www.cluckbrothers.com.

For any privacy-related queries, you can contact us at hello@cluckbrothers.com.

What Data We Collect

Information you give us directly:

Name and email address (when you subscribe to our newsletter via Mailchimp)
Name, email, phone number, and event details (when you submit a private catering enquiry)
Payment information (processed securely by SumUp — we never see or store your card details)

Information collected automatically:

IP address, browser type, and device information
Pages visited, time spent on site, and referring URLs
Cookies and similar tracking technologies (see our Cookies Policy for full details)

How We Use Your Data

We use your information for the following purposes:

To process and fulfil online food orders
To respond to private catering enquiries
To send you marketing emails (only if you have opted in via our newsletter signup)
To understand how our website is used and improve it (via Google Analytics)
To detect and prevent fraud during payment processing

Legal basis (UK GDPR):

Contract — processing your orders and catering enquiries
Consent — sending you marketing emails
Legitimate interest — analysing website traffic, improving our services, and preventing fraud

Who We Share Data With

We do not sell your personal data. We only share information with the following third-party services that help us run the business:

SumUp — payment processing
Mailchimp (Intuit) — email newsletter delivery
Google Analytics — anonymous website usage statistics

Each of these services has their own privacy policy governing how they handle your data. We only share the minimum information necessary for each service to function.

How Long We Keep Your Data

Order data — retained for up to 6 years to comply with UK tax and accounting requirements
Newsletter subscribers — kept until you unsubscribe
Catering enquiries — kept for 12 months after last contact, then deleted
Analytics data — automatically anonymised and aggregated by Google

Your Rights

Under UK data protection law, you have the right to:

Access — request a copy of the personal data we hold about you
Correction — ask us to update or correct inaccurate data
Deletion — ask us to delete your personal data
Withdraw consent — opt out of marketing emails at any time
Restrict processing — ask us to limit how we use your data
Data portability — request your data in a portable format

To exercise any of these rights, email us at hello@cluckbrothers.com. We will respond within 30 days.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Children's Privacy

Our website and services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to check back periodically.

Last updated: May 2026